Privacy policy

Privacy policy and protection of personal data of the financial company for the exchange of cryptocurrency and electronic money ObmenAT24.

The financial company, cryptocurrency and electronic money exchange service ObmenAT24 is responsible for respecting the right of each visitor to our website, who is directly or indirectly related to the «ObmenAT24» trademark, to the confidentiality of personal data and takes measures to protect any information you provide to us.

This document explains the «ObmenAT24» privacy policy, as well as the procedure for collecting and processing personal data using the Internet and other electronic communication networks.

It is very important to remember that «ObmenAT24» is the administrator of your personal data provided to us. The provisions set forth in this Policy apply to everyone who interacts with the provision of personal data with «ObmenAT24».

The list of answers below will provide you with information about your rights regarding personal data and the protection measures taken by ObmenAT24 to maintain confidentiality and protect this data.

If you have any questions about your personal data or the relevant procedures and policies, please contact us at the address indicated in the answer to the question.

1. What personal data is collected by ObmenAT24 and how?

We collect only the personal information that the consumer provides to us voluntarily or when such information is required to provide (improve) our services to the consumer. We collect both basic personal data, such as name, email address, phone number, or nickname in Telegram, and secondary (technical) data, such as cookies, connection information, and system information.

You may provide us with your email address, name/nickname in Telegram, phone number, and other data in lead forms to receive information from us about «ObmenAT24» products, participate in our contests or surveys, or receive timely news about «ObmenAT24» promotions and new payment solutions in which you are interested.

In addition, you may be interested in planning your career with «ObmenAT24» and posting your resume on our recruitment sites.

You can be sure that «ObmenAT24» takes all the necessary measures to protect the personal data you provide to us.

2. How does «ObmenAT24» ensure the confidentiality and protection of your personal data?

«ObmenAT24» takes all the necessary measures to keep your personal information confidential and secure. Only authorized personnel of «ObmenAT24», authorized personnel of third-party companies (service providers), or authorized personnel of our business partners who have signed a protection and confidentiality agreement with us have access to your personal data. All «ObmenAT24» employees who have access to your personal data comply with the «ObmenAT24» Privacy and Personal Data Protection Policy. Also, all employees of third-party companies who have access to your personal data sign an NDA with us. In addition to this, we sign appropriate agreements with third-party companies to ensure and maintain the protection of your personal information to which these companies have access. To make sure that your personal information is protected, «ObmenAT24» maintains a reliable IT environment and takes all the necessary measures to prevent unauthorized access (hacking) to information.

3. How does the financial company «ObmenAT24» use your personal data?

Your personal data is used only for the purpose for which you provide it to «ObmenAT24». This information is also used to administer, support, and organize feedback on the level of our services, as well as to prevent violations of confidentiality, legal norms, or contractual terms.

4. Who gets access to your personal data at ObmenAT24 and for what purpose?

«ObmenAT24» will never transfer your personal data to third-party companies that intend to use it for direct marketing purposes unless you give us your separate consent.

The provisions of this «ObmenAT24» Policy concerning:

  • direct email marketing;
  • your right to unsubscribe from newsletters with marketing information at any time;
  • your right to delete your personal information from our systems

you can find in the answers to the FAQs.

«ObmenAT24» may share your personal data with third-party companies but only under strict compliance with the conditions listed below:

  1. we may share your personal information with third-party companies that provide services to this website. For more information, please see the answer to the question, "To which countries and for what purposes is your personal information transferred?". All third-party companies, our business partners, must ensure the same level of protection of your personal information as «ObmenAT24». These companies are bound by legal contracts where it is necessary to ensure that your personal information is protected and confidential and processed only at the specific request of «ObmenAT24».
  2. we may provide your personal information to government and law enforcement agencies in the following cases:
    • if «ObmenAT24» is obliged to do so in accordance with the requirements of any applicable law;
    • if, in our opinion, such action is necessary to comply with the law and fulfill legally justified requirements;
    • to protect the rights of «ObmenAT24», its clients and consumers.
  3. we may, in exceptional cases, transfer your personal data to potential buyers of any business unit of «ObmenAT24», provided that confidentiality and protection of personal data are ensured by the relevant agreement, and ObmenAT24 complies with all legal requirements when providing this personal data.
  4. How can you review, verify, change, or delete your personal data?

You can request to delete, change, or verify your personal data by sending an email to the address below, calling or writing to the support team.

Contact information:

0800 339 531 [email protected]

5. Cookies (monitoring technology): how and for what purpose are they used by «ObmenAT24»?

«ObmenAT24» uses monitoring technology (cookies) to collect personal data such as the type of browser and operating system, the page from which you came to the current page, the path through the pages on this site, the domain of the Internet provider to understand how visitors use this site. Cookies help us to modify this website in accordance with your personal needs.

«ObmenAT24» stores all information obtained through cookies in a format that does not allow for personal identification. This information obtained from cookies will not be transferred to third-party companies. Also, this information will not be used for unwanted newsletters.

Cookies stored on your computer contain your IP address rather than your name. After the session is over, all information contained in cookies is no longer available to «ObmenAT24».

Please make sure that your browser settings correspond to your desire to accept cookies or not. You can customize your browser so that it warns you before accepting cookies or rejects them immediately. In the latter case, you may not be able to take full advantage of all the features of this site. For tips on how to set up your browser, please refer to the Help section (Help button or menu item). Acceptance of cookies is not a prerequisite for navigating most pages of this and other «ObmenAT24» websites. Please note that when using other computers, you will need to make sure that the cookie settings in the browser you will use are appropriate for your needs.

6. Email marketing: what is spamming, and what is ObmenAT24"s attitude to emails containing spam?

Spam is the sending of unsolicited emails with advertising and marketing materials to you without your consent.

Financial company «ObmenAT24» DOES NOT send spam emails. Moreover, «ObmenAT24» uses anti-spam tools to protect its employees from receiving unwanted emails. Sending spam emails is illegal in many countries. Financial company ObmenAT24 will not use your personal data (including your email address) for direct marketing or further contact with you unless you have given your explicit consent to do so.

In addition, the financial company «ObmenAT24» does not provide your personal data to third-party companies that may use it to send spammy emails.

The «ObmenAT24» website provides an opportunity to receive marketing and advertising information by email. Each email sent by «ObmenAT24» allows you to unsubscribe from receiving marketing emails at any time.

If for any reason, you believe that you have received a spam email from a company of the «ObmenAT24» Group, please notify us immediately using the contact information provided above.

How long does «ObmenAT24» keep your personal data?

«ObmenAT24» may store your personal data received through its website in its databases, such as a marketing database of customer relations. Your personal data will be stored by the «ObmenAT24» Group for as long as it is necessary for us to respond to inquiries and solve a problem or provide improved and new services in accordance with the legal requirements of applicable laws. This means that we may store your personal data for a certain period after you have stopped using the ObmenAT24 services or this website. After this period, your personal data will be deleted from all systems of the ObmenAT24 Group.

7. What is the policy of «ObmenAT24» regarding children visiting our websites and their participation in the exchange of information?

We do not collect personal data from persons under the age of 18, so our services are age-restricted

Are there any links to third-party websites on the «ObmenAT24» websites, and what happens to your personal information if you follow the links?

ObmenAT24 posts links to other websites to give you the opportunity to view interesting information related to «ObmenAT24». Such third-party websites are beyond our control and are not subject to this policy. Please remember that when you go to other websites with posted links, the operators of these sites may collect your personal data. Please make sure that you agree to the privacy policies of third-party websites before providing any personal data. ObmenAT24 tries, as much as possible, to make sure that all third-party websites to which we link take measures equivalent to ours to protect your personal data, but ObmenAT24 cannot be held legally or otherwise responsible for the actions, privacy policies, or the level of privacy protection of these third-party companies.

8. What happens to my personal data when I send a link to the «ObmenAT24» website by email?

Some of our websites provide you with the ability to send a web page address to another person by email. For this function, we may require you to provide your name and the email address of the person to whom you are sending the message. Email addresses obtained in this way are not used in any way other than to fulfill your request to send an email. These email addresses are not stored and are deleted as soon as the message is sent.

9. What happens to my personal data if I participate in the «ObmenAT24» online survey on this website?

From time to time, we may ask visitors to our websites to answer questions in a survey. Such surveys usually relate to the content of the site, our products, or product categories. In the surveys, we may ask for your name, gender, and/or other information that does not allow us to identify you. As part of the survey, we may add information obtained from cookies to your answers to questions, but no personally identifiable information is collected. The personal data collected will not be linked to any personal data you may have already provided to us. Personal data collected through voting and surveys is intended only for internal use within «ObmenAT24», but consolidated data (which does not allow for the personal identification of anyone) may be shared with other parties.

10. What is the principle of one-time registration?

To simplify the registration process, we use a tool for one-time registration on several ObmenAT24 websites. This tool allows you to automatically use the information entered during registration on one of our sites to register on other ObmenAT24 sites. At the same time, your personal data is protected, and we always ask for your explicit consent to receive information from the ObmenAT24 websites before including you in any newsletter list.

11. Can the financial company ObmenAT24 change the terms of this Policy?

Financial company ObmenAT24 may periodically make changes and amendments to this Policy. Check the text of this Policy regularly to track changes and possible consequences for you as a result of these changes.

12. Where can I find additional information on legal issues related to ObmenAT24 websites, as well as my rights and obligations?

«ObmenAT24» is a Ukrainian company, so Ukrainian law applies to this website. For more information, please read the Terms and Conditions of Use of the ObmenAT24 website, which can be found on this website.

13. At what address can I contact ObmenAT24 if I have other questions about my personal data?

Email address: [email protected]

14. IMPORTANT: Why is it necessary to accept the terms of this Policy?

This Policy in a simple and accessible way provides you with all the information you need to make an informed decision about the appropriateness of using this website and transferring personal data to ObmenAT24.

Thus, by visiting this website and communicating with our electronic means, you are aware and agree that we process your indirect personal data (cookies, connection information, and system information) in the manner specified in this Policy.

If you want to receive certain services from us (for example, participation in contests, newsletters, and detailed information about new products), we will need additional (direct) personal data (name, address, nickname in Telegram, email address) from you. In this case, you will be asked to confirm the collection and use of this personal data. This personal data will be used only for the purpose for which you provided it to us.

If you have any questions regarding this Policy, please contact ObmenAT24 via the contacts indicated in the answer to the FAQs, and we will be happy to assist you.

® «ObmenAT24» registered trademark. All rights reserved.