Answers to Frequently Asked Questions
No, registration is not required. But if you register on our site, you will have the opportunity to track the status of your applications and participate in the referral program. Besides, a discount on the exchange for registered users is accrued.
You need to choose the direction of exchange and fill in all the fields to create a request, then click "Start exchange" and follow the instructions that you will see in the confirmation window of the exchange request. If you have any questions during the exchange process, please contact an operator via online chat or write to our support Telegram chat.
To continue the operation through our service, you must pass verification by mail and confirm your email. After that, you will receive notifications about the status of your application, as well as data for logging in to your personal cabinet.
You can track the status of your application in your personal cabinet or by notifications on the mail you specified in the application.
Contact the operator in the online chat or in our Telegram support account Usually, this happens if the amount of money that was credited to our account differs from the amount you specified in your request. In addition, the names of the cardholders may be different.
You will receive exactly the amount that was specified in your application. At any time, you can ask the operator for a screenshot of the payment, and the operator will provide it to you.
Your application will be processed within 5-15 minutes from the time we receive your funds.
If your application is in process, you can discuss a refund by contacting an operator via online chat. If your application has already been processed, a refund is, unfortunately, not possible.
Unfortunately, we will not be able to refund your funds, but we can provide you with the details we used to send the funds. Please be more careful when providing payment details for both sending and receiving funds.
You need to contact the operator via online chat or our Telegram support account. They will let you know whether it is possible to make the transaction or not.
You can send all offers of cooperation or advertising to our email address specified on the «Contact Us» page of the website, to the marketing department. You can also contact us via online chat, and the operator will surely convey your proposal to the relevant department.
Rate fixing is carried out according to the Binance exchange. If the rate has changed by more than 0.5% at the time of receipt of funds, the service has the right to recalculate the application at the current rate.
One confirmation is enough to confirm the deposit and exchange operation in the Bitcoin network.
The time of disbursement and terms are announced by the manager after creating a request. As a rule, payments are made on the same day or the next day. Payments are made in partner branches of the service according to the current schedule specified on the site in the calculator opposite the selected direction for exchange.
After agreeing on the time and terms of funds disbursement to the client, the manager provides the code for disbursement of funds at the cash desk. The client arrives at the branch at the appointed time. The customer's phone number and code are used for identification.
The customer's phone number and transaction code are used for identification.
The exchange rate is fixed at the moment of request creation.
You can verify a transaction in the blockchain on the relevant sites by entering the wallet data in the application or transaction hash.
The blockchain network charges transfer and transaction fees. The fee is set manually or automatically by the user when creating a transfer request. The size of the fee affects the priority of transaction processing on the blockchain and the speed of the transaction.
These values (abbreviated names in the table: ACTS, PMTS) characterize the activity and reputation of official accounts of exchange bureaus in the respective payment systems:
- Advanced Cash Transaction Score;
- Perfect Money Trust Score.
If any of the exchange bureaus has a dash instead of a value, it means that it does not work with the currency exchange of the respective payment system and does not have a working account, by which it is possible to determine the activity score.
Wait a little longer. As a rule, most exchanges are completed within an hour. The delay may be longer if the exchange was conducted outside of normal business hours. You can contact the support team.
Yes, you can make exchanges with US dollars on our website.
If you want to sell bitcoin through our website, you need to select Bitcoin BTC on the "Start Exchange" page in the " Give" section. In the "Receive" section, select the currency you want to receive in return. Click "Start Exchange." Next, you need to enter your data in the form that appears, specify the number from the picture, and click "Create Application." You will see a form where you will specify the wallet to which you need to transfer your bitcoin.
To cash out Tether USDT through our website, you need to select Tether USDT on the "Start Exchange" page, in the "Give" section. In the "Receive" section, you need to select "Cash USD" or "Cash UAH" and the city where you want to collect the funds. You need to click "Start Exchange." Next, you must enter your data in the form that appears, specify the number from the picture, and click "Create Application." You will see a form where you will specify the wallet to which you need to transfer your USDT.
You can withdraw no more than UAH 200,000 per day to one card of a Ukrainian bank.
The rate of electronic or fiat currency is fixed by the Executor for no more than 20 (twenty) minutes from the moment of creating the Application. If the funds for payment are received after 20 (twenty) minutes, the Client agrees that the Executor carries out the calculation at the rate as of the moment of receipt of funds.
We will send you Bitcoin within no more than 15 minutes from the moment you pay for the purchase order. Further, the speed of crediting depends solely on the load on the Bitcoin network.
Through ObmenAT24, you can withdraw your funds to any Ukrainian bank card in UAH. We work with cards of Visa and MasterCard payment systems.
You can receive funds in US dollars or UAH.
As a rule, the money is credited to the card within 10 minutes after receiving the second confirmation in the Bitcoin network. When exchanging at the cash desk — after the cryptocurrency is credited to our wallet.
As a rule, it takes 5-20 minutes to receive the first confirmation of the transaction in the network; the payment is initiated after the second confirmation. It happens that the transaction takes longer. The reasons for this may vary. For example, the Bitcoin network is overloaded. Unfortunately, this does not depend on our service.
Probably, the incoming payment to the card has become subject to financial monitoring of your bank and requires time for processing by the operator. Or your card has a limit on incoming payments.
No, transactions on the Bitcoin network cannot be canceled. The only thing we can do is provide the recipient's details. Therefore, before sending BTC and making a payment, be sure to verify the accuracy of the details and the amount.
We do not store your card details. All financial transactions are done on the payment gateway side.
You can buy or sell cryptocurrency and e-money for cash and by wire transfer, as well as exchange cryptocurrency for e-money and vice versa — e-money for cryptocurrency.
Yes, through our exchanger, you can quickly and conveniently buy Tether for dollars or UAH at the current exchange rate. If you are interested in exchanging for other currencies, do not forget to check with the operator in advance the amount of available reserves and cross rate.
Yes, through our exchanger, you can buy or sell Tether for UAH at the current exchange rate.
Bitcoin transactions are email-like messages that are digitally signed using cryptography and sent to the entire Bitcoin network for confirmation. Transactions are public and can be found in a digital registry called the Blockchain. The history of all transactions in BTC goes back to the point when bitcoins were first produced.
A Bitcoin address, also called a public address or a receiving address, is a unique account identifier that consists of 25-35 Latin characters and numbers. It can be either letters or numbers (except for 0, O, I). It can also look like a QR code (a simple graphic image) and can be read by a mobile device. It is completely confidential and does not contain any information about the owner. You can get it for free. For this purpose, you can use, for example, the Bitcoin system software. A Bitcoin address generator that randomly creates Bitcoin addresses for cryptocurrency wallets can also be used for this purpose.
All Bitcoin transactions go through a confirmation pool, called a mempool, and the speed of the transaction depends on the amount of commission paid for the transactions. Thus, the higher the commission, the faster the miners will confirm it. However, if the network members are not in a hurry to process the transaction, you should use a transaction accelerator. A transaction accelerator is a service created to accelerate BTC transactions stuck in the mempool by obtaining the necessary confirmations. Often, miners are responsible for such services.
- It is a cyberattack in which malicious parties want to intercept and replay a valid data transfer taking place online. Because the consumer's input data is valid, the security protocol treats the attack as a standard data transfer procedure. Fraudsters don't even have to decipher the original messages because they are transmitted verbatim. The most common attacks occur during cryptocurrency transactions and blockchain registries.
- This is caused by changes or updates to the protocols, referred to as blockchain hard forks. During the process of a hard fork, fraudsters have the opportunity to conduct a cyberattack against an entire blockchain.
- A transaction that was processed by a person using the same register with a wallet valid before the hard fork can be considered valid in a separate area. As a result, a user who received a BTC transfer in one register can repeat the transaction in a separated register and receive the same number of cryptocurrency units twice.
Yes. To cash out bitcoin through our website, you need to select Bitcoin BTC on the "Start Exchange" page in the "Give" section. In the "Receive" section, you need to select "Cash USD" or "Cash UAH" and the city where you want to collect the funds. You need to click "Start Exchange." Next, you need to enter your data in the form that appears, specify the number from the picture, and click "Create Application." You will see a form where you will specify the wallet to which you need to transfer your bitcoin.
You need to make an application indicating the direction of the operation. The system will immediately inform you what amount will come to the user's account. After that, you need to confirm the application by clicking on the appropriate button. On the site ObmenAT24, miners have privileges and are exempt from commissions. Cashless payments are instant, and funds are credited to cards or wallets of electronic payment systems.
You can exchange cryptocurrency for cash dollars in Ukraine, as well as in representative offices of the UAE, Poland, and Turkey according to the drop-down list. To do this, you need to select the cryptocurrency you are giving away on the website and select the city and currency in the "Receive" section.
You can favorably exchange bitcoin through our service on the website Obmenat24
Yes. To cash out bitcoin through our website, you need to select Bitcoin BTC on the "Start Exchange" page in the "Give" section. In the "Receive" section you need to select "Cash USD" or "Cash UAH" and the city where you want to pick up the funds. You need to click "Start Exchange." Next, you should enter your data in the form that appears, specify the number from the picture, and click "Create application." You will get a form where you will specify the wallet to which you need to transfer your bitcoin.
To cash out ether through our site, you need to select Ethereum ETH on the "Start Exchange" page in the "Give" section. In the "Receive" section, you need to select "Cash USD" or "Cash UAH" and the city where you want to collect the funds. You need to click "Start Exchange." Next, you must enter your data in the form that appears, specify the number from the picture, and click "Create Application." You will see a form where you will specify the wallet to which you need to transfer your ether.
To withdraw Ether to the Monobank card:
- select the exchange direction "Ether to Monobank card";
- specify the number of your Monobank card;
- enter the amount you want to convert;
- enter the Ethereum wallet number;
- enter the details of the bank card to which the money will be withdrawn;
- click the "Start Exchange" button.
An application will appear on the screen, which you must pay within half an hour. Then, it is necessary to confirm that the money has been deposited. Consideration of the exchange application takes no more than 10 minutes during working hours according to the current work schedule specified on the website.